Hana Tropicals uses FedEx® Express 2 day service for deliveries within the US and Canada. International shipping is not avaialble. 

FedEx Express Delivery (takes 2 days) to all destinations in the US

 ADDITIONAL SERVICES

• Tuesday or Friday delivery is available by using Overnight service with Monday or Thursday shipping but FedEx offers it to the western states only (AK, AR, CA, CO , HI, ID, NV, OR, UT, WA), some exceptions apply to rural areas. 

• Saturday delivery is available with Thursday shipping to most metropolitan areas and suburbs and in all states except California, Hawaii and Alaska. It is generally not available in remote and outlying areas.

• Sunday and holiday delivery is not available.

• FedEx’s normal delivery commitment is no later than 5:30 pm except in remote outlaying areas  and during peak holiday times e.g. Valentines Day when delivery will be by 7:30 pm.

• Before noon deliveries are available to most areas by selecting priority overnight but it will alway take 2 days to all but the West Coast.

• FedEx charges will automatically be added in accordance with the class of service and options requested e.g. signature required upon delivery.

• TLC (also known as Tender Loving Cooler). Some leis of the extremely delicate sort require packing into a cooler to make the trip to the mainland. This is an additional charge and varies by the number of leis you order. It may not always apply, so we’ll let you know if it is necessary.

SHIPPING TO CANADA

We are licensed by USDA to ship to Canada however takes an additional day due to customs inspection. Please Tel or email with your choice of what you want sent and we will discuss if it will work OK for you. Please note that extra charges apply.

SUBSTITUTIONS

• You will find a wonderful assortment of flowers and orchid plants at Hana Tropicals.
  Sometimes the choice can be overwhelming and we will be more than happy to advise.
  However, very few flowers bloom year round; even on Maui. At Hana Tropicals we pride ourselves on taking extra EXTRA care to choose the best flowers of the day to include in your flower arrangements. We reserve the right to make substitutions in any flower arrangement or color of plant.
  We will always try to send you an arrangement or plant that looks very similar to the photo on the web site. If you have your heart set on a specific flower or plant or color, please email or call to check availability. If it isn’t in season, we will make other recommendations or suggest that you forego your purchase at that time. We would so much rather have you happy than upset at us for the foibles of Mother Nature.

RETURN POLICY & GUARANTEE

We are dealing with beautiful, perishable flowers and Orchids. Hence, all sales are final. However, YOUR SATISFACTION IS 100% GUARANTEED.

Hana Tropicals strives to grow only high quality flowers and orchids. Hence, we stand behind the flowers that we ship. We are proud of the huge number of repeat clients each year who send Hana Tropicals’ flower arrangements again and again knowing that if there is a problem, we will do our very best to make things right.

In the unlikely chance that you have a problem, please call us within 3 days and we will re ship or refund.

There are three things that will negate this guarantee.

1. The first is if you require us to ship your order over the weekend or a holiday to reach a recipient on a specific day. Flowers and orchids are fragile—even tropical flowers—and as such, are susceptible to cold, heat and the lack of water. We hope you understand.
2. Shipments into California, Arizona and Florida may be delayed by the Department of Agriculture’s random inspections. If we are unlucky—and this happens occasionally to every grower—flowers can be delayed up to one day. If this occurs, we cannot be held responsible for the delay. You may choose to schedule the arrival of time critical orders into these states a day earlier.
3. If we are provided with the wrong address, zip code or delivery phone number, the carrier will often be unable to deliver you gift of flowers. Please understand that we are not responsible in this situation.

ALL ORDERS INCLUDE THE FOLLOWING:

• GIFT BOX -The flowers from HANA TROPICALS are harvested with care, washed free of bugs with biodegradable soap and packed to ensure a safe journey.
• GIFT CARD - Every gift box you send will include a hand-written gift card.
• CARE INSTRUCTIONS - Our boxes include care instructions for the arrangements/flowers/orchids you have chosen.
• TRACKING - Please know that Hana Tropicals tracks your gift boxes in order to help ensure their timely delivery. It's part of our service.
• EXCEPTIONAL SERVICE - We pride ourselves on trying with all our hearts to be responsive to each and every person's needs. We aren't perfect, but if you ask our present clients, we sure come close!
• 100% SATISFACTION GUARANTEED (see below for details).

PAYMENT METHODS

• Credit cards, Cash, Travelers check, Cashier's Check Or Money Order

HANA TROPICALS IS A CERTIFIED FLOWER SHIPPER

Hana Tropicals is certified by the USDA to ship flowers and many plants throughout the United States and flowers to Canada. International delivery is not available.

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