Frequently Asked Questions


Does my arrangement come with a vase?

No it does not! Most of our arrangements provide the option of adding a clear glass vase to your order. The Tropical Abundance and Tropical Extreme do not have an added vase option. We recommend a vase size of 12”x4-5” for the Tropical Abundance and a vase size of 14”x 6-8” for the Tropical Extreme.


What is Floral Foam?

Floral foam is an absorbent green block used to more easily arrange flowers. When you add floral foam to your purchase we include a block in the box for your convenience. It is a stand-alone item. The flowers still come as single stems individually wrapped with the floral foam included separately.


What does “Pre-Arranged” mean?

A Pre-arranged bouquet will arrive pre-bundled with rubber bands, ready to go in a vase as-is. Rather than unpacking individual stems, the recipient can simply pull out a bouquet ready to be displayed.


Why do you only deliver on Wednesday, Thursday, and Friday?

Since we are in the business of perishable goods we must ensure they arrive within two days. If we were to have flowers delivered on a Monday or Tuesday, they would be shipped on Friday and sit somewhere for the whole of Saturday and Sunday, thus wilting the flowers. We can deliver anywhere in the United States in two days, so when you select your preferred delivery date, please choose a Wednesday, Thursday or Friday, and make sure you order 24 hours in advance from the day the flowers are to be shipped.


Can you deliver on a Saturday?

FedEx delivers to urban areas on Saturdays for an added cost. Call/email Hana Tropicals to see if your location is in that area, and we can organize an extra shipping cost to make sure you get your arrangement on a Saturday! 


Do you do custom orders?

We do. Please call Hana Tropicals (808) 248-7533 to speak with a representative and explain your floral vision in detail. We love working on custom orders and making your tropical flower dreams come true! Keep in mind we need time to harvest, wash and arrange the flowers, so give us time to prepare before you'd like your custom order shipped out.